Broken Hearts Club – Refund & Event Cancellation Policy

At The Broken Hearts Club, we understand that life can be unpredictable and plans can change. Because our events are designed around limited-capacity venues, reserved seating, and pre-purchased supplies, the following refund terms apply to all ticketed events and memberships:

1. Cancellations Made 48 Hours or More Before Event:
   Guests who cancel at least 48 hours before the event's start are eligible for a full credit or refund of their ticket purchase.
    
2. Cancellations Made Within 24–48 Hours of Event:
   Guests who cancel within 24–48 hours of the event may receive a 50% credit toward a future Broken Hearts Club event.
    
3. Cancellations Made Less Than 24 Hours Before Event or No-Shows:
   Because we commit to staffing and venue costs in advance, no refunds or credits will be issued for cancellations made less than 24 hours before the event or for guests who do not attend.
    
4. Membership Refunds:
   All memberships (Band-Aid, Rebuild, Scar Tissue, and Phoenix Tiers) are non-refundable once billed. Members may cancel at any time to prevent future charges. Access remains active through the paid period.
    

In rare cases, The Broken Hearts Club may need to reschedule or cancel an event due to circumstances beyond our control (e.g., venue issues, low enrollment, illness, or weather-related safety concerns).

• If an event is rescheduled, all existing tickets will automatically transfer to the new date.
   
• If an event is canceled outright, guests will receive a full refund or credit toward a future event — whichever they prefer.
   

We will notify all registered attendees via email and/or text message at least 24 hours in advance whenever possible.

Tickets are transferable to another person upon request, provided the guest notifies our team at least 24 hours before the event start time.
To transfer your ticket, email gary@thebrokenhearts.club with the new attendee’s full name and contact information.

In the event of a verified medical emergency or family crisis, refund exceptions may be considered at the discretion of the HR & Events Department. Documentation may be requested for recordkeeping purposes.